Mour App LLC · Effective September 6, 2026 · Last updated September 25, 2026
MOUR PRIVACY POLICY Effective Date: September 6, 2026 Last Updated: September 25, 2026
Mour App LLC (“MOUR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we
collect, use, disclose, and protect your information when you use the MOUR platform.
1. Information We Collect
We collect only the minimum personal information necessary to operate the platform. This includes:
● Account information (name, email, phone number, and profile details)
● Precise GPS location data (see “Location Data” below)
● Photos, videos, and audio you capture, upload, or stream through the app, and the posts, captions,
comments, ratings, and profile details you add
● Job and transaction metadata
● Government-issued photo identification and selfie verification when required for legal compliance
● Device and technical information (IP address, device type, and app usage data) for security and
functionality
Photos and Videos: Photos and videos you upload to MOUR (including gig deliveries and posts) are
stored by MOUR on our cloud storage provider, Supabase. Live video from the Go Live feature is relayed
in real time through our live video provider, LiveKit. We may review stored or reported media to operate
the platform, enforce our Terms of Service, respond to reports, and comply with the law.
Location Data: With your permission, MOUR uses your device’s precise location to verify where photos
and videos were captured, to show you nearby gigs and content on the map, and to place your gigs and
posts on the map. Location is stored with your account and with the gigs and posts you create. You can
turn off location access at any time in your device settings; some features will not work without it.
2. Media Storage and Visibility
● Gig Deliveries: Media an Eye delivers for a gig is stored by MOUR (on Supabase storage) and made
available to the Requester who posted that gig.
● Public Posts: Media you post publicly is stored by MOUR and visible to other users of the platform.
● Live Video: Live streams are relayed through LiveKit to the viewers of that stream.
3. How We Use Your Information
We use your information solely to:
● Operate and improve the platform
● Verify media locations and show nearby gigs and content
● Process payments and job transactions
● Enforce our Terms of Service and legal obligations
● Prevent fraud and illegal activity
● Comply with record-keeping requirements
4. Data Minimization
We are committed to data minimization. We collect and retain only the information that is strictly
necessary to provide and secure the platform. We do not collect or store unnecessary personal data.
5. Information Sharing and Disclosure
We do not sell your personal information. We only share information with:
● Service providers that operate parts of the platform for us, only for the purposes listed below.
Each is contractually obligated to protect your data and to use it only to provide its services:
○ Stripe — payments, escrow, identity verification for payouts, and payouts to Eyes
○ Twilio — sending SMS verification codes
○ Resend — sending email, including email verification codes
○ Supabase — database and storage of account data, photos, and videos
○ Render — hosting of the MOUR servers and API
○ LiveKit — relaying live video streams
○ Apple — Sign in with Apple, if you choose to use it
● Law enforcement or regulatory authorities when required by law or valid legal process
● Other users only to the extent necessary to facilitate a job
Mobile phone numbers and SMS messaging consent (opt-in) data are not shared, sold, rented, or provided
to third parties or affiliates for marketing or promotional purposes. Service providers that send
OTP texts on our behalf may process phone numbers solely to deliver those messages.
6. Data Retention and Account Deletion
● Photos and Videos: Stored while your account is active or as needed to complete a gig, and deleted
or de-identified after account deletion, except where we must keep them to comply with the law or
resolve disputes.
● Location: Stored with your account and with the gigs and posts you create until you delete them or
delete your account.
● Personal Information: Upon account deletion, we will delete your personal information within thirty
(30) days, except for records we are legally required to retain (including payment, media consent,
and verification records).
You can delete your account at any time in the app (Profile → Settings → Delete Account) or by emailing
support@mourapp.com from the email or phone number on your account.
7. International Users
MOUR primarily operates in the United States but accepts users from outside the United States. By using
the platform, you consent to the transfer of your information to and processing in the United States.
8. Your Rights
Depending on your location, you may have the right to:
● Access the personal information we hold about you
● Request correction or deletion of your data
● Request a copy of your personal information (data portability)
● Object to or restrict certain processing of your data
● Withdraw consent where processing is based on consent
To exercise these rights, contact us at admin@mourapp.com.
9. Children’s Privacy
The MOUR platform is strictly limited to individuals who are 18 years of age or older. We do not knowingly
collect, use, or disclose personal information from anyone under the age of 18. If we become aware that
we have collected such information, we will delete it promptly.
10. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your
information from unauthorized access, use, or disclosure. No security system is perfect, and we cannot
guarantee absolute security.
11. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify affected users and
relevant authorities as required by applicable law.
12. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the platform, remember preferences, and
analyze usage. You can control cookies through your browser settings.
13. SMS / Text Messaging (OTP)
MOUR may send transactional one-time passcode (OTP) SMS text messages to the mobile
number you provide, solely for account authentication, login, or signup verification. These
messages are transactional OTPs only — not marketing or promotional texts.
● Message frequency: on-demand / as needed when you request a verification code (not
a recurring campaign)
● Message and data rates may apply
● Reply HELP for help; reply STOP to opt out of further SMS from this program
● Consent to receive OTP SMS is not a condition of purchasing any goods or services
● Required non-sharing statement: We do not share, sell, or provide your mobile phone number
or messaging consent data to third parties or affiliates for marketing or promotional purposes.
● No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. Information sharing to subcontractors in support of the OTP service (such as our SMS
delivery provider) is permitted only to deliver those authentication messages. Text messaging
originator opt-in data and consent will not be shared with any third parties for their marketing
or promotional purposes.
Privacy Policy: https://mourapp.com/privacy
Terms of Service: https://mourapp.com/terms
SMS OTP consent evidence: https://mourapp.com/sms-otp-consent.html
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes through the
app or by email.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at admin@mourapp.com.